Warranties and Defective Products
Your rights with products that don't work: warranty periods, repair, replacement, and refund.
Legal Warranty in Spain
Since January 2022, the legal warranty for products in Spain is 3 years (previously 2). This applies to all new products purchased from a professional seller.
What Does the Warranty Cover?
The warranty covers any lack of conformity existing at the time of delivery:
- The product doesn't work as advertised
- It doesn't meet agreed characteristics
- It's not suitable for normal use
- It doesn't have expected quality
Your Options as a Consumer
When a product fails within warranty, you have the right to choose between:
- Repair of the product
- Replacement with a new one
- If neither is possible: price reduction or contract termination (refund)
Key Deadlines
- 3 years legal warranty (new products)
- 1 year for second-hand products (agreement between parties)
- First 2 years: the defect is presumed to have existed at delivery (burden of proof reversal)
What Does the Warranty NOT Cover?
- Damage caused by consumer misuse
- Normal product wear and tear
- Defects the consumer knew about when purchasing