Enquiries from individuals: receive requests from the public through the Lexiel directory
Individuals can contact your firm from Lexiel's public directory and their requests land in a dedicated inbox. How it works.
Winning individual clients is slow and expensive: advertising, search engine placement and a website that does not always convert. When an enquiry finally comes, it comes through a form that lands in a generic mailbox and is answered late.
And the person looking for a lawyer does not know whom to choose.
How Lexiel solves it, step by step
Lexiel has a public directory of firms, and individuals can write to you from there.
- Complete your profile in the directory (menu Directory → My directory profile).
- When an individual contacts you from the directory, their request appears in Marketplace requests, within Intake.
- In that inbox you see the list of requests on the left and the detail of the selected one on the right; Refresh reloads the list.
- If you decide to take the person on, you add them as a client in your CRM and open a case.
What it does not do
- It does not guarantee a volume of enquiries: requests depend on the individual finding you and writing.
- The demo account has no requests, which is why the inbox is empty in the screenshot.
Frequently asked questions
Who can contact me from the directory?
Individuals visiting Lexiel's public directory.
Does it cost anything to receive requests?
See the plans to check what each one includes.
Keep reading
- The full market analysis: legal software comparison for Spain 2026.
- legal CRM and client management
Described with Lexiel version 2026.11.04 and the demo account, with fictional data.
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